Components of Quality Management | Quality Management Articles

Home

Components of Quality Management

Quality Management - Quality Management Articles

Quality Management

The implementation, design, and development of a service or product forms part of a method called quality management. This method (quality management) ensures that all the activities necessary (implementation, design, development) are both efficient and effective with respect to the performance of the system. The focus of any successful organization should thus always be to achieve more consistent quality. The responsibilities, quality policy, and objectives of an organization are determined and implemented by quality management. Four main components are concerned with quality management. These are:

Quality assurance
Quality planning
Quality improvement
Quality control

One of these components, quality control, will be discussed in more detail further in this article.

Total Quality Control

Total Quality Control is one of the most important components of Quality Management. In a nutshell it can be defined as the most necessary inspection control of all. Even though statistical quality control techniques and quality improvements are implemented, it does not guarantee an increase in a company's sales. On the contrary, sales might even decrease.

If sales decrease, a total quality control should be launched. A total quality control incorporates a number of Characteristics. These are:

Reliability
Maintainability
Safety

Thus, in order to improve manufacture and overall business performance, a lot of careful planning, attention and detail must be given to the above characteristics. If this is done correctly, part of the total quality control was done.

Something else which forms part of a total quality control is the implementation of some refinements into all aspects of business. These include the following:

The marketing department must define the customerâ€™s specifications. Specifications should conform to certain requirements. The quality levels of products should not be affected if workers are on holiday or on sick leave.

Inspections and tests should be carried out regularly on the products. All complaints/feedback from customers should be dealt with by management. Product/process change notification.

The above information basically forms the basis on which total quality control is based. It is clear that every employee, from operator to management, plays an important part in total quality control. If done correctly, sales should start to increase immediately. Total quality control is thus a very important cog in the wheel that is quality management.